From printed vouchers to a digital loyalty platform
Profi Romania Case Study 4 min read
1,000,000
member sign-ups in 8 months
13%
higher customer spend for app-using members
The Profi Journey#
Profi is one of Romania’s leading grocery retailers and is the country’s no. 1 employer. In one of the fastest developing retail markets in Europe, Profi strives to deliver value for its customers through its distinctive Romanian heritage and a fundamental understanding of local needs and wishes. Profi operates a multi-banner business and is rapidly expanding its national footprint, with over 1,600 stores already serving one million daily customers.
With swiftly evolving customer needs and adventurous business ambitions, Profi was keen to develop a market-leading digital platform to complement its physical store assets and innovative concepts.
Profi’s digital ambitions#
In its plans to create a digital ecosystem that may drive more customers to its stores, the network is happy to have joined efforts with Lobyco and acknowledges the progress made so far.
CEO, Profi
The Solution#
Profi brought Lobyco on board in 2021 to develop their strategic loyalty platform ensuring they could tap into strong retail expertise in Lobyco to develop their full loyalty proposition and reap the benefits of an integrated platform to engage and keep their customers coming back. The joint teams built the roadmap to ensure we bring exciting and value-adding services to Romania shoppers, whilst delivering strong business benefits based on building real sales impact for stores.
The app was launched first to its employees in January 2022, followed by a public launch in April 2022.
The Result#
The small-scale internal launch in early 2022 went viral as word spread of the new app and the benefits employees and customers could access. By the time the public launch happened in April 2022, member sign-ups were nearing their target for 2022.
8 months post-launch Profi have seen sign-ups x4 of expectations and the app already driving customer engagement through its unique and connected capabilities as customers are receiving special offers and enjoying unique games on the app.
Business results are showing that members spend 13% more after adopting the app.
We launched the Profi app (#1 in App Store) to get closer to our customers, offering them personal and relevant services and products – anywhere, anytime.
Customers & staff reactions#
Watch Daniel Hodjar, Store Manager of Profi Apex in Timisoara, explain how the new app was received in the stores by staff and customers, and what the gains and challenges have been so far.
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