Most email platforms are designed to send messages.
Loyalty platforms are designed to change behaviour.
That difference is exactly why Email now lives inside Lobyco Nexus.
Instead of being another standalone ESP, Email becomes a native execution channel within the loyalty and promotions ecosystem — where communication is built to support actions, outcomes, and long-term customer value.
Email that supports real customer journeys
When Email is directly connected to loyalty mechanics, communication becomes purposeful.
Messages are no longer just announcements. They support concrete moments in the customer lifecycle — for example welcoming a new member with a clear next step, reminding someone about an active challenge, encouraging the next spend threshold, or re-engaging a member who has gone quiet with a timely nudge connected to a reward.
Because Email is orchestrated using the same logic as loyalty campaigns, every message connects to something tangible. Communication doesn’t just describe the loyalty experience — it actively moves it forward.
From Campaign Messages to Automated Journeys
Modern retail marketing requires both reach and relevance — and too often, those two goals are handled in separate systems. Newsletters and campaign announcements are planned for scale, while automated messages live elsewhere, built on different logic and different data.
Here, the same Email capability supports both use cases. It can be used for broad campaign communication such as newsletters, seasonal promotions, or campaign announcements, and for targeted, automated messages triggered by customer behaviour or lifecycle moments — all powered by the same loyalty data and segmentation.
Campaign Communication at scale
Consider a seasonal promotion that needs broad reach and clear messaging. Using the same audience already defined for the campaign’s offers and rewards, the marketing team designs a campaign email, previews it, and activates it as part of the overall campaign flow. The message reaches many members, while remaining closely aligned with the incentives and logic driving the campaign.
Automated Messages that respond to behaviour
The same approach also supports more personalised communication. A simple example might be a birthday message that recognises the member and highlights a relevant reward. A more advanced use could be a surprise-and-delight message sent automatically to loyal members after a high-value purchase, offering a tailored incentive to encourage the next visit.
Extending loyalty into the inbox
Email also plays a critical role in reach.
Not every member engages with the app daily, but the inbox remains a consistent touchpoint. Email allows retailers to stay present between app visits, re-engage less active members, and reinforce loyalty mechanics beyond the app — without losing the precision of loyalty-driven targeting.
Engagement that also drives revenue
As part of Nexus, Email becomes a natural extension of retail media.
Supplier-funded placements can be embedded into email communication in a way that feels relevant to the recipient and measurable for the retailer. Powered by first-party data, Email connects brand visibility directly to loyalty engagement and commercial outcomes.
More than a channel
By embedding Email directly into Nexus, Lobyco turns it into more than a communication channel.
It becomes a loyalty-driven growth engine — helping retailers plan once, activate across channels, reduce complexity, and create customer journeys where communication supports real behaviour and real results.
